Wondering if we ship to you and what the estimated costs are? Add your desired items to your cart and proceed to our shipping rates calculator located just below the "CHECKOUT" button!
Shipping & Delivery
Shipping Rates Calculator
Expedited Shipping
Our items ship via local and regional courier services to the countries below, allowing you to enjoy faster shipping without having to pay for premium express charges. All parcels are tagged with tracking numbers so you can follow your parcel's whereabouts with peace of mind.
| DESTINATION | DURATION (WORKING DAYS) |
| Singapore | 2-4 |
| West Malaysia | 4-6 |
| East Malaysia | 4-9 |
| Indonesia | 3-13 |
| USA | 2-5 |
| United Kingdom | 2-5 |
| Europe* | 2-5 |
*Excludes Switzerland and Norway
Express Shipping
For all other locations not stated above, we offer Express shipping for your valuable shipments. This usually takes 2-5 days to arrive at your door.
Economical Shipping
We also offer a more economical shipping for lightweight orders to select countries, if you do not mind the longer delivery times of 18-30 days. These are usually sent by local post and can also be tracked; however the reliability is considerably lesser than the other options available.
Kindly note that selecting this service lies at your own risk and while we try our best to help you locate any missing shipments, we are ultimately not responsible should they be missing and we do not offer replacements for your lost orders.
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Processing time
In general, orders will take about 1-2 working days to process. Please contact our staff if you require your shipment urgently.
Shipment may be delayed by a few days if we are experiencing a high volume of orders. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email containing your tracking number(s), once your order has shipped. From there, you will be able to access the status of your parcel(s) in real-time via the link provided.
Taxes
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. TAKVA has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
We will declare the full cost of the item according to the invoice amount.
TAKVA will not be liable for packages held or confiscated by customs. Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Damages
If you received your order damaged, please save all packaging materials and damaged goods before filing a claim with us. TAKVA Co. is not liable for claims without evidential support.